in:spa all inclusive health and fitness holidays combine energising outdoor fitness activities and yoga, massage and gourmet healthy cuisine in an atmosphere conducive to relaxation and reflection. in:spa offers 7 night luxury retreats to Marrakech, Sous-Massa (an hour south of Agadir), Ibiza, Andalusia and Tuscany. A selection of 3 and 4 night mini-retreats are also offered in the UK in the Yorkshire Dales.

in:spa also operates a LOndon based club for the benefit and enjoyment of guests and members. It's free to join and has multiple benefits for everyone who'd like to make it easier to stay healthy for life.
See: www.inspa-retreats.com/club.htm

We do everything that we reasonably can to both be and encourage responsible, sustainable and ethical travel, and do all we reasonably can to reduce our carbon footprint. For example, for all our trips to Marrakech we contribute a per capita fee on behalf of all our guests to the Global Diversity Foundation which promotes the richness of local cultures and their diversity around the world. This amounts to several thousand pounds per year. In addition, in:spa is a carbon neutral company. We offset, with Climate Care, 100% of all our team flight and other tranport carbon emmissions to / from all our retreats, and 100% of our office carbon emissions too.

Guests wishing to fly to our venues in Marrakech, Agadir, Ibiza, Seville and Tuscany are all offered the opportunity of off-setting the carbon emissions for their flights through our partnership with Climate Care. in:spa pays the carbon offset fee itself on behalf of all our guests who book and pay for their holiday by Switch or other Debit Card. Guests are all asked to travel on the same flight to their holiday destination so that multiple journeys to and from the airport are avoided. We collect them all, free of charge, in our mini-bus.

To avoid having to fly in order to enjoy an in:spa holiday, we have recently introduced long weekend options in the UK, so guests can reduce their carbon footprint and travel to their destination by train.

At our offices in London, all our staff travel to and from work by public transport or on foot. We do not print a brochure or publish newsletters. We only use our website and e-newsletters. We avoid using paper whenever and wherever possible.

The members-only part of our website features 'going green', a section devoted to caring for the environment and reducing carbon emissions, with recommendations on ecologically sound cleaning products, car clubs, low or zero emission taxi services, travelling by train, cycling, organic food, etc. It is free to register and utilise the members-only portion of our website. See www.inspa-retreats.com/club.htm

BOOKING CONDITIONS

YOUR CONTRACT IS WITH Inspa Retreats Ltd, 2a Ledbury Mews North, London W11 2AF ATOL number 6142

1. All the holidays advertised by us are sold subject to the following conditions.

2. BOOKING PROCEDURE

(a) On making a booking with us, each person travelling must accept the terms of these Booking Conditions and pay a non refundable deposit of 50% of the total cost of the holiday per person upon receipt of an invoice from us. For bookings made within 10 weeks of departure, the full payment becomes due immediately upon verbal confirmation and subsequent cancellation will incur Cancellation Charges as set out in paragraph 4.

(b) Your booking is considered definite and a contract will exist between you and Inspa Retreats Ltd only when the deposit has been received and a letter of confirmation sent to you. No contract will exist between us prior to our issuing the confirmation letter. A final invoice will be sent to you approximately 12 weeks before your departure date and payment will become due 10 weeks prior to your departure date. If the balance of the price of your holiday is not paid in time, we reserve the right to cancel your holiday, retain your deposit and apply the Cancellation Charge set out in Paragraph 4.

(c) We reserve the right to increase the prices published prior to the time that you book your holiday. Any increase in price will be advised to you before you book the holiday.

3. SURCHARGES

We reserve the right to increase the price of your travel arrangements to allow for variations in transportation costs due, taxis or fees chargeable for services and the exchange rate applicable to your travel arrangements. No price increase will be made within 30 days of your departure date and in any event, we will absorb any increase which equals 2% or less of the cost of your travel arrangements. If this means paying a surcharge of more than 10% on the previously confirmed and invoiced holiday price you will be entitled to cancel your holiday will a full refund of all money paid less any premium paid for insurance and any amendment charges.

4. HOLIDAY PRICES

Our holiday prices include accommodation, airport transfers with suggested flights, all meals, daily physical activities, regular massage, personal consultations and evening talks.

Our prices exclude flights, travel insurance, tips, transfers from airport with flights other than those we have suggested (unless otherwise stated).

5. CANCELLATION BY YOU

You (or any member of your party) may cancel your holiday at any time providing that the cancellation is made by the person submitting the booking form and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. As this incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:-

Days Before Departure
Cancellation Charge

70 days or more
Deposit only

30-70 days
75% of holiday cost

Less than 30 days
100% of holiday cost





Once your holiday has commenced, no refund or part refund or unused portion of your holiday will be repaid in the event of cancellation by you. If the reason for cancellation is covered under the terms of an Insurance Policy, you may be able to reclaim these charges.

6. INSURANCE & HEALTH

WE STRONGLY RECOMMEND THAT YOU HAVE FULL TRAVEL INSURANCE TO COVER THE ACTIVITY ON YOUR HOLIDAY.

We have arranged suitable public liability insurance that will cover you for all the activities we have arranged during your holiday. You need to have your own travel insurance and provide us with those details in case of emergency . You should also check with your doctor that you are sufficiently fit and healthy to undertake yoga classes and the physical activity we have arranged. Please check with your own doctor that you are adequately fit. If you experience any injury or discomfort during any activity organised for you, then you must desist immediately and consult a member of the in:spa team.

7. AMENDMENTS BY YOU

If, after our confirmation letter has been issued, you wish to change any part of your holiday arrangements, or wish to change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who made the booking, at least 10 weeks before departure. There is also an amendment fee payable of £50 per person. Please bear in mind that we currently operate a select number of trips each year and can only offer places on one of the other trips when places are available. Any changes to flight bookings are your responsibility and must be made by agreement with Erna Low or the party who provided your flight tickets.

8. AMENDMENTS BY US

It is unlikely that we will have to make any changes to your holiday, but we do plan the arrangements many months in advance. Occasionally, changes may have to be made (e.g., to itineraries, venue accommodation, in:spa team member or other arrangements), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change becomes necessary, we will inform you as soon as reasonably possible if there is time before your departure. Should a significant change occur, then provided that it does not arise through circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, booking another holiday with us, or cancelling your holiday and receiving a full refund. If you choose another holiday that is more expensive you must pay any difference, but it if is cheaper we will make the appropriate refund. In all cases, we will pay compensation as detailed below:

Period before Departure within which a Major change is notified to you

Up to 56 days
56-29 days
28-15 days
14-1 days
Day of departure

Compensation
per person

£Nil
£10
£20
£30
£40


Important Notes

(a) Compensation payments will not apply if payment of your holiday has not been received by in:spa by the stipulated payment date.

(b) Compensation will not be paid if in:spa is forced to cancel or in any way change your holiday due to war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure.

9. CANCELLATION BY US

Inspa reserves the right in any circumstances to cancel your holiday, in which case we will offer a refund in full all monies paid. In particular our retreats require a minimum number of at least 50% of the participants to have booked by 10 weeks before departure. If this minimum number is not reached by that date we may cancel and refund the money to you.

In no case will we cancel your holiday less than 10 weeks before the scheduled departure date, except for reasons of force majeure, or failure on your part to pay the final balance. If a cancellation occurs within 10 weeks of departure for reasons other than force majeure, compensation will be payable in accordance with clause 5.

10. FLIGHTS

Flights may be booked direct by you or you may book through Inspa Retreats Ltd. In the case of any bookings made through us which include flights booked by us, the air packages are ATOL protected by the Civil Aviation Authority. Our ATOL number is 6412.

When you travel with an airline, the conditions of carriage of that carrier apply, some of which may limit liability. Your flight provider will be responsible for your tickets and any delay or liability.

11. OUR LIABILITY TO YOU

(a) We accept responsibility for ensuring that the holidays that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below).

(b) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your holiday. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.

(c) Optional trips booked locally are not our responsibility.

However please note the following:-

• There are risks inherent with any activity holiday and with physical exercise such as yoga, hiking and the other activities mentioned on your itinerary.

• We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.

12. COMPLAINTS

If you have a problem during your holiday, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return. Please note that we cannot guarantee the proportion of male/female in any group, not be responsible for the individual behaviour of any group member or other guest at your accommodation.

13. PASSPORTS, VISAS AND HEALTH REQUIREMENTS

(a) EC passport holders do not require a visa to enter Morocco and Spain, however for Morocco, please ensure that your passport is valid for at least six months beyond your date of entry. For non-EC passport holders you should enquire with the Consulate of the country or Embassy of the country you are travelling to.

(b) There are no compulsory health requirements for Morocco and Spain.

14. THE CONTRACT

This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.