We are deluxe and luxury travel specialists located in Santiago de Chile. Since 2005 our mission is to assist our clients with a worry-free vacation that delivers a high standard of quality, value, and service. Pionero Travel, offer knowledgeable and friendly guide service, unique and comfortable accommodations, delicious food, personalized service and an attention to detail at all levels and a personal touch that is hard to find with bigger tour companies. Wherever we go, you can be sure we have personally selected every pathway, hotel and authentic Restaurants.

Pionero Travel support responsible, ethical and sustainable travel through our business practices, encouraging clients to do the same and also by contributing part of our profits to support community projects at all destinations we visit. We try to ensure that all our trips not only minimise the negative effects of tourism but actually have a positive impact on the communities who welcome us into their villages and many times at their homes. Using local guides, and local accommodation and paying fair wages, ensures that not only the client gain a unique insight into the culture we are visiting but also that as much of the money as possible stays in the local community. Working in co-operation with local individuals and companies, particularly in less-developed regions, we advise on any potential impacts of our visits and strive to minimise these wherever possible. In this way, those who travel with Pionero Travel are greeted as welcome guests.

Terms and Conditions

Reservations:

Hotel & Transfers:

A 50 percent deposit is required to secure a reservation. Balance is due 60 days before client arrival date.

Tour packages:

A 50 percent deposit is required to secure a reservation. Balance is due 60 days before client arrival date.

Cancellations: received less than 60 days prior to departure will be subject to the following forfeit of cost per tour or extension:

60-40 days, 50% of the deposit per person will be refund, between

39 days and departure date, no refunds. There will be no refunds for missed days on tour.


1) Pionero Travel reserves the right to make such alterations in the itinerary as it seems to them necessary or desirable, to refuse to accept or retain as a member of the party any person at any time (in such case refund will be based on the actual cost of the unfinished portion of tour) and to pass on to tour members expenditures occasioned by delays or offense beyond their control;

2) The right is reserved to cancel any tour prior to departure, in which case full refund will constitute full settlement to the passenger.

3) Prices quoted are based on foreign exchange values and tariffs currently in effect and prices are subject to change.

4) Baggage and personal effects, including items purchased, are the sole responsibility of the owners at all times and no employee/agent of Pionero Travel or associated companies is authorized to accept these for storage and safekeeping.
5) Limits on Responsibility and Insurance :

Pionero Travel is a legal entity duly existing and incorporated in Chile. It purchases transportation, hotel accommodation, restaurant, services of professional guides, camp staff and other services from various independent suppliers (including but not limited to other Pionero Travel companies), that are not subject to its control. In addition, the programs include outdoor physical activity and contact with nature, involving some level of risk, depending on several events and circumstances over which Pionero Travel has no control.

Pionero Travel cannot therefore, be liable for death, personal injury or any other loss that may occur (a) due to any act or omission of any such supplier, or (b) by reason of any other event over which it has no control. Confirmation or payment of the tour constitutes your acceptance of the above exclusion of liability provision.

6) Confirmation or payment of the tour cost constitutes your acceptance to the Terms and Conditions.