Everyone is looking for "that last unspoilt destination". Mongolia does reward those on such a quest but how long can it remain that way? When two cultures come together, both are inevitably affected. We benefit a great deal from contact with such hospitable people living a life that seems inspiringly simple. But how do they see us? It is essential that any interaction is based on respect and understanding of cultural differences. As the numbers of tourists visiting Mongolia increase, we must strive to maintain a delicate balance, neither making nomads dissatisfied with their ways nor denying them change. This is an issue of great importance to Panoramic Journeys.

"In the end, we will conserve only what we love. We love only what we understand. We will understand only what we are taught." Baba Dioum, Senegalese Poet

Balance and education are also the key words where the environment is concerned. Thankfully tourism in Mongolia has grown at the same time and pace as enthusiasm for Eco-tourism. There are various very encouraging projects underway throughout Mongolia to maintain and sustain the precious ecosystems that are there. Our trips enable you to visit and get involved with many of these ventures e.g. National Parks, Species Research, Eco-Ger Camps ('Ger' is the Mongolian word for the nomads' felted tent. 'Yurt' is the Russian word). Our encouragement and interest in local initiatives will allow the Mongolians involved to continue their good work. Our very presence will bring financial support to the rural areas involved thus contributing to a slow down in rural-urban migration.

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'THE SUSTAINABLE PROJECTS FUND'

Whilst having supported others people's projects in Mongolia in small ways in the past we are now working more actively to build a fund of regular support for projects of a sustainable, ethical, environmental and social nature. Projects we are connected to are: 'The Gobi Oasis' - tree planting project, 'The Erdene Zuu Endeavour', the Felt Makers Project in Tsetserleg. In 2007, we are hoping to sponsor the digging of a well at Khugno Khan. One percent of the price of your journey will go towards 'The Sustainable Projects Fund'. We will also plant at least one tree per client in the Gobi.

We encourage our clients to make a donation to a carbon emission offsetting company e.g. Climate Care in Oxford, to make a contribution towards repairing the damage of carbon emissions caused by their air travel.

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LEADING BY EXAMPLE

We have put into place a number of company policies to set a standard for our practices, down to the smallest detail. We educate our employees so that they can contribute to making our trips more eco-friendly. For instance, we are encouraging our drivers to keep to existing jeep tracks rather than pioneer new trails. We carry eco-friendly products for all cleaning that we may do en route. We aim to lead by example in areas of safe waste management, water conservation, use of local produce and respect for nature.

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CULTURAL ENCOUNTERS

For generations, it has been customary for travellers to stop at gers along the way and exchange news and accept a little tea and food. An intrinsic part of our journeys is to visit nomadic families in their homes. Over the last few years we have built up a large network of friends. Of course being nomadic they are not always the easiest people to send post to! The joy of finding a family we have previously visited and taking them photographs from our last get-together brings sheer delight to all.

Harsh winters have left many herdsmen with fewer animals than they need. By setting up guest gers for tourists, families are able to avoid selling their remaining animals and moving to the urban centres. On many of our itineraries we stay in guest gers for the benefit of both the local people and our clients. In addition to giving the family items they cannot acquire easily, we pay them the going rate for their accommodation.

One of the obvious ways in which visitors to Mongolia's countryside can have a negative impact, is when they begin to take advantage of the people's inherent hospitality. As visits to families in gers one of the central features of our trips, we take this aspect very seriously. While there may be a temptation to visit the same families repeatedly as relationships become established, there is a danger here. Such repeated visits tend to be seen as favouritism by other families. This may breed jealousy and imbalance. For this reason, each of our trips is very different from the next. There will always be a sense of surprise and discovery.

Our team's inside knowledge and small group sizes allows us to act spontaneously and become involved in unexpected encounters such as weddings and hair cutting ceremonies. We adapt details of our itineraries so that you can experience Mongolia to the full.

We have been committed to operating in a responsible way ever since our set up in 2003. On tour we aim, through working with suppliers, tour leaders, local crew and customers to:

• ensure local crew are treated well and fairly and paid a fair wage
• encourage positive relations with local people and be of economic benefit to them
• minimise our impact on the environment and local people’s lives.

The aim of our Responsible Tourism Policy is to:

• educate our staff, tour leaders, local agents, guides, suppliers and clients on the importance of sensitivity to environmental, cultural and economic matters in Mongolia and China
• give practical guidance on how to achieve our objectives and set goals to work towards to work together.

We recognise that we are not perfect but through feedback from clients, leaders and suppliers we remain open to suggestions for improvement.

In addition, our In-House Responsible Practice Policy provides staff with policy and guidelines as to how to operate in a responsible and ethical way.

Below is our full Responsible Travel Policy which is issued to our suppliers and leaders. This is constantly being reviewed and we welcome feedback from all sources which may heighten our awareness of our responsibility issues.

1. ON TOUR

EMPLOYMENT PRACITCE IN MONGOLIA/CHINA
We seek to use locally owned and operated suppliers and employ local people as staff to operate our tours.

We believe and try to ensure that our suppliers and local employees are:

• treated as equals socially. Where employees work with or accompany the group, our tour leaders encourage interaction, include them in group meals, whilst respecting the individual’s wishes for privacy.
• given practical support by our tour leaders
• treated well and paid a fair wage promptly
• tipped fairly and appropriately for their efforts
• given training where appropriate
• appreciated for the contribution they make
• not given an unreasonable workload. Working hours should be reasonable and safe within local regulations and not involve dangerous practices in carrying out the job.

If issues arise of a problematic nature, matters will be discussed and resolved with the Mongolian Operations Manager.

Our directors will work together with local guides and drivers, agents and suppliers to identify areas for improvement and discuss good and bad practice.

OUR INTERACTION WITH LOCAL PEOPLE
When two cultures come together it is inevitable that both are affected. The traveller is without doubt touched and inspired by the simplicity and authenticity of the nomadic life but how are they affected by us?

On our tours we try to:

• plan tours in a way which maximises the opportunity to meet local people and learn about the local culture
• wherever possible use homestays as an accommodation option rather than staying in tourist ger camps ensuring income goes directly to the families. Income brought to the countryside helps to reduce the need for urban relocation especially after a harsh winter when the number of animals is low.
• visit as many different families as possible in order to distribute income between groups and avoid causing jealousy
• limit our group size to 12 clients per classic trip in order to blend in with daily life of families rather than cause to great an impact
• limit our group size to 6 or 8 for expeditions involving more adventurous activities and when travelling to more remote
locations
• provide employment for local people by using local guides and locally owned and operated services
• instigate discussions on all aspects of the history and culture to present a balanced view of the country
• encourage clients and tour leaders to dress appropriately
• brief clients on the significance of local customs, traditions, religion, body language and eating habits in Mongolia and China, so as to foster respect and understanding and avoid causing offence
• encourage and initiate contact with local people as much as possible. We promote cultural exchange through playing games, showing photos and conversation. We encourage our clients to learn a few words of Mongolian before they travel by providing them with language pages. For the client to communicate directly makes such a difference to all
concerned.
• ask permission before taking photos. We don’t condone giving money for photos as it can encourage a begging culture. Suggest that clients send copies of the photographs they take to the subjects of them if appropriate.
• discourage giving to beggars. Whilst in many countries some people depend on begging for their livelihood, we regard giving money as a short-term solution to a more fundamental problem. Panoramic Journeys tries to find ways we can offer more long-term support to the communities visited by supporting local charities and projects (Ref: ‘The
Sustainable Projects Fund’).
• ensure that gifts customers bring for local people (postcards, useful food stuffs rice, flour, tea,) are presented in an appropriate situation - e.g. to a teacher in a school or in return for hospitality when visiting a local house. We discourage giving directly to children as this may encourage begging and can undermine parents who cannot afford to
give their children such items.
• be of economic benefit to the communities visited by using a variety of local restaurants, shopping in local markets and buying locally produced goods but also by avoiding any overuse which may deprive locals of goods
• advise tour leaders and clients about local bargaining customs and give guidelines to reasonable prices where possible. Neither customers nor tour leaders nor crew should haggle too aggressively as their saving may be somebody else’s shortage.

PROJECT SUPPORT and FUNDING
We are committed to supporting initiatives which improve the quality of life amongst local communities and their environment in Mongolia and China. We are also involved with providing information to people approaching us in the UK requiring help and information for their projects in Mongolia.

'The Sustainable Project Fund’
Whilst having supported others people’s projects in Mongolia in small ways in the past we are now working more actively to build a fund of regular support for projects of a sustainable, ethical, environmental and social nature. Projects we are connected to are: ‘The Gobi Oasis’ – tree planting project, ‘The Erdene Zuu Endeavour’ - a project committed to improving access to education, reintegrating cultural values and developing life-long learning opportunities in Kharkhorin. (www.erdenezuu.mn), the Felt-Makers Association in Tsetserleg - a Finnish supported initiative training people in traditional felt-making skills in order promote local employment (http://www.netoni.net/mongoliashop. In 2007, we are
hoping to sponsor the digging of a well at the ger camp at Khugno Khan where they currently have to carry water for daily use a considerable distance.

1% of the price of your journey will go towards ‘The Sustainable Projects Fund’. We will also plant at least one tree per client in the Gobi.

We encourage our clients in our literature to make a donation to a carbon sequestration company e.g. Climate Care in Oxford, to make a
contribution towards repairing the damage of carbon emissions caused by their air travel.

Please see the links page on our website for people and projects we are connected to.

OUR IMPACT ON THE ENVIRONMENT
‘Take only photographs – leave only footprints’.

We are aware that wherever we go we are having an impact on the environment. We endeavour to minimise this impact and, where possible, engage in projects and activities that not only make the environment sustainable but also contribute to improving it.

We consider our impact on the environment is in many parts of what we do:

Tour planning

• tours are planned to visit destinations which are sustainable
• group sizes are determined by what is appropriate to the area we are travelling to. Tours involving wildlife visits and walking are often smaller in order to minimise disruption to wildlife and the natural habitat.

Hotels/Ger Camps

On tours where hotels are used, we endeavour to:

• advise clients to turn lights, TVs and fans off when not in room. TVs should be switched off, not left on stand-by as this uses electricity.
• be aware of and work within the limitations of local plumbing! In some countries toilet paper and sanitary protection cannot be put down the toilet as the sewage system is not able to cope with non-human waste. Ignoring this could cause a nasty blockage or flood! In these cases we advise clients appropriately and ensure that bins are emptied
regularly. look out for any hotels that use more sustainable resources - e.g. hotels with solar panels
• ask our agents and tour leaders to talk to hoteliers about towel washing options and encourage them to introduce a system where clients fold towels for reuse rather than wash every day
• ask our agents and tour leaders to check if hotels recycle any goods and encourage others to adopt the system if it works

We advise our clients of the following:

Ger Camp

• at busier times in the season a ger camp may be catering for large numbers of people. Timing of meals may require some flexibility and patience.
• safety issues: take care when walking around especially at night – the ground may be rough. Take a torch to the toilet.
• not to burn anything other than wood/dung on the stoves in the gers

Homestays

• be respectful of ger etiquette – this will have been discussed prior to meeting a family and entering their ger
• learn some Mongolian. The family will be delighted if you are able to show an interest in their lives.
• be complimentary about any food or drink you try. Do try everything offered if you possibly can.
• be patient. Sometimes things can happen at a slower pace in Mongolia than westerners are used to.
• take part in the families daily life – collecting wood, dung, milking for example. These are tasks which people have to repeat day in day out and they are delighted and appreciative if people finding them interesting.

Use of vehicles

• We try to ensure that vehicles used on tour do not cause more than average pollution
• we minimize the use of vehicles by suggesting hiking, horse/camel trekking options from location to location where ever possible
• we are working on itineraries that involve an absolute minimum of motorised transport
• we encourage our drivers to keep to existing jeep tracks rather than pioneering new trails

Use of water

Water is a precious commodity particularly in Mongolia where families in the countryside rely entirely on water from wells which sometimes has be to transported by horse/camel over considerable distances. Economical use of water is therefore a must.

• our clients are informed about the water situation prior to their travel in Mongolia and encouraged to be sensitive in their use of available supplies. It is explained that going without showers and running water in toilets is to be expected when staying with a family.
• we carry water with us at all times in order to reduce demand on the local supply

Use of biodegradable products

• we use only biodegradable products for any washing and cleaning activities and we ask clients to bring biodegradable soap/face and body wash products with them

Respecting animal life

Our interactions with animals can be through wildlife viewing and through the use of animals for transport or milking.

Wildlife

We ask our clients to comply with the following:

• not to feed animals. Giving them food other than or additional to what they usually eat is likely to make them ill.
• not to pursue animals, thus distressing them, for the sake of a photo/closer look
• not try to touch animals; apart from being dangerous, it can distress them
• not to pick flowers. Tour Leaders and local guides will provide a reference book where possible so clients can identify plants/birds in situ.
• not touch or move fossils
• not encourage stray animals to follow you by feeding them
• not to stroke dogs. Dogs outside/in gers can be aggressive. Stray dogs can carry rabies.

Where animals are used for transport on tours we try to ensure that animals are well cared for and have no signs of mistreatment, illness or malnourishment.

Litter and reduction of waste

Since the increase of packaged goods, litter, in particular plastic waste, has become a problem in Mongolia where there is
limited or no infrastructure for waste disposal, let alone recycling facilities. The first step is to ensure that we minimise our
use of resources in order to generate less waste. Then we try to ensure that waste is disposed of in the most effective way
possible.

We encourage our clients to:

• avoid accepting plastic bags for everything in shops and to reuse the ones they have (for litter collection etc).
• reduce the amount of packaging taken on tour as it is usually more effectively disposed of at home than on tour
• on camping tours, where possible, to use reusable food containers rather than foil or plastic bags and avoid using disposable plates, cups and cutlery
• to dispose of litter responsibly. If it is not clear that rubbish bins are emptied regularly, rubbish should be carried out to where it will be disposed of.
• not to drop cigarette ends on streets/in the countryside but to put them in a rubbish bin or in pocket until a rubbish bin is available. We recommend smokers carry a receptacle to collect their butts. Plastic film cases are excellent for this and reduce the smell!
• compost food waste – if possible. Alternatively it should be carried until it can be put in a rubbish bin. NB: orange peel takes 6 months to decompose in temperate climates and is therefore unsightly for a long time. It can also poison wildlife that may eat it and attract aggressive wild animals to areas used by humans.
• take a plastic bag and collect a few pieces of litter and dispose of it at the end of the walk, leaving the environment cleaner than when we found it!

Use of local shops and restaurants

What is available in local shops and restaurants can have an impact on the environment! We recommend clients do not:

• buy items derived from endangered/fragile species e.g. fur, ivory and bone etc. Be aware which goods are from sustainable sources.
• buy goods that may be manufactured through child labour

Visiting ancient/sacred sites

We advise our client to:

• not disturb or remove fossils
• avoid touching deer stones or cave paintings
• avoid climbing on ruins
• at ovoos (stone cairns), it is acceptable to touch the objects and stones there but to avoid disturbing them
• walk around Buddhist monuments and temples in a clockwise fashion

On walks

We try to ensure we and our leaders are aware of local guidelines and regulations regarding walking. To avoid erosion, the following general guidelines always apply:

In popular areas

• concentrate use on existing trails
• walk single file in the middle of the trail, even when wet or muddy

In pristine areas

• disperse use to prevent the creation of trails
• avoid places where impact is just beginning to show

TOURS WITH CAMPING

Camping can have a very visible impact on the environment. In addition to the above policy, we issue our leaders and crew
with the following guidelines to operate the trip and share with clients and thus ensure our impact is minimised.

Selecting camp area

• keep campsites small. Focus activity in areas where vegetation is absent.
• if camping by a river or stream, always try to camp downstream of a community so as not to pollute their water source
• In pristine areas, consider moving pitches or camp to avoid creating a camp or trails. The essence is to leave no trace.

Bush toilets

If no fixed toilets exist at camps, a hole should be dug and a toilet tent should be provided where possible. This provides
privacy, is more hygienic and better for the environment. The following is our guideline for the construction and use of the
toilet tent:

• hole should be dug at least 30m (100ft) from any water source. The hole should be as deep as you can dig it. Pouring water on soft ground, e.g. sand, before digging will make the ground more solid and prevent the hole caving in
• a trowel should be provided for customers to lightly cover waste with the diggings
• a rubbish bin should be provided for toilet paper and burn and bury ashes. Ensure bin is emptied regularly. The hole should be filled in before it overfills and a new hole dug if necessary. If there is no toilet tent facility, the following policy should be followed:
• a trowel should be provided for customers to bury waste
• clients should be instructed to ‘go’ at least 30m (100ft) from any water source and dig hole at least 6ft deep to bury waste. NB: microbes are most active at this level and decomposition will be quicker.
• provide matches for clients to burn and bury paper where appropriate or suggest clients bring paper back to a central bin to be burned or disposed of. Tour Leaders and local crew should assess the fire risk and brief clients accordingly.

Campfires

We will make occasional campfires when it seems appropriate. On these occasions we make sure that:

• wood collected is dead wood off the ground and only collected in moderation in order not to deplete any local supplies. We do not strip branches from trees.
• the fire is kept small
• a pre-existing fire ring is used where possible
• only paper goods are burned on the campfire
• be aware of fire hazards and local fire regulations
• on leaving camp, the campfire is ‘dug in’ so that we are sure it is out and that it is not an unsightly mess

Waste disposal

The following policy should be adhered to when disposing of rubbish from camps:

• items that should be burned: paper & card
• items that should be buried: vegetable & food waste*
• items that should be carried out: plastics, glass & cans. Rubbish should always be disposed of where it is sure to be collected
*NB in national parks and where the local laws or guidelines stipulate, ALL waste must be carried out including vegetable matter. As the food waste is not indigenous, it can potentially make animals sick. Furthermore, it can attract animals to camp.
• campsites should be checked for all litter before departing, including bottle tops and cigarette ends. Clients and crew
should help in this respect.

Use of water

• in delicate areas do not take water from springs if not necessary - you may be depriving local people
• does the provision of hot water for personal washing mean burning more fuel or is it solar generated? Restrict use if so
• if using ‘bucket’ showers or similar, turn off water supply whilst soaping up
• dirty water, e.g. from washing dishes, should be disposed of by scattering over ground at least 30m (100ft) away from water source/river if a drain is not available
• do not use non-biodegradable soap in lakes or streams. Locate sources selling biodegradable products where possible and use these products.
• do not pour oily water into streams
• wash dishes in a bowl/sink rather than running tap as this uses less water

2. IN-HOUSE

It is not only what we do on tour that counts; here in the office we have to ensure that we too act to minimise our impact
on the environment. We do this because:

• we care about our environment and it makes us feel better to act positively to protect it
• it saves us money

The following is the policy we issue to all staff:

REDUCING WASTE
Rather than recycling it is better not to create waste in the first place. We endeavour to do the following:

• re-use waste paper for note pads, internal printing
• buy recycled computer paper. It is priced competitively.
• avoid printing every document. It is often easier to save files on your computer and it takes up less space.
• print/photocopy double sided where you can

RECYCLING

• we have an efficient recycling system in the office where we are able to recycle paper, card, plastics, glass,
metal. We are 2 miles from a recycling centre where we are able to take larger items.

ENERGY EFFICIENCY

We are consciously aware of the following:

• Lighting/heating/air conditioning are only turn on when necessary
• Items of electrical equipment are not left on standby overnight

CONSUMABLES

We use fair trade tea and coffee in the office. We use biodegradable washing up liquid in the kitchen.

PANORAMIC JOURNEYS BOOKING PROCESS

1.CHECK THE AVAILABILITY of your chosen holiday and reserve a place. We can hold you a provisional place for seven days, while you make your final decision. We will check flight availability for you at this stage. Although it is your responsibility to pay for your flights, we can advise you on routes via Moscow or Beijing. Visas are required for British citizens visiting Mongolia or China.

2.BOOK YOUR HOLIDAY – Complete and sign the current booking form and send it to us with a cheque for the deposit (£400 per person). We shall then send you written confirmation of your booking.

3.PAY FOR YOUR HOLIDAY – We shall send you an invoice for the full payment of your holiday approximately ten weeks before your departure date. We need to receive payment not less than 56 days before you leave.

INCLUDED IN THE PRICE - The accompaniment of English speaking guides. Accommodation as specified in the itinerary (based on two or more sharing). Meals (breakfast, lunch and dinner) unless stipulated in trip dossier and drinking water. Surface transportation, including train tickets. Park and museum entrance fees. Airport transfers. Activities such as horse and camel riding as specified in the trip dossier.

EXCLUDED IN THE PRICE – International flights. Travel insurance. Passport, visa and vaccination charges. Private excursions. Alcoholic drinks. Laundry. Telephone calls and anything else of a personal nature. Supplements that may be incurred if you are travelling on your own or have special dietary requirements. Please enquire on 01608 811183 for these charges.

PANORAMIC JOURNEYS BOOKING CONDITIONS
Panoramic Journeys accepts bookings subject to the following conditions. Please read them carefully and retain them for your records.

The Contract: The contract is between Panoramic Journeys Ltd. and you, the Client. “The Client” means every person whose name appears on the booking form. The person signing the booking form warrants that he or she has the authority of all the other named persons to contract on their behalf. It is agreed that the contract between Panoramic Journeys Ltd. and the client shall be governed by and subject to the conditions. No person other than a Director of Panoramic Journeys Ltd. has the authority to waiver, vary or modify these conditions.

To secure your booking: We require a completed booking form with the necessary deposit before we can proceed. No contract shall exist until Panoramic Journeys Ltd. has issued a written confirmation of the booking to you, the Client.

Payment for your holiday: We hold a deposit of £400 per person, towards the full cost of your holiday with Panoramic Journeys. Approximately ten weeks before the departure of your trip, we will write to you with a final invoice. We must receive the full cost not less than 56 days (eight weeks) before the departure date. In the case of holidays booked within 56 days of the departure date, we must receive the full cost within seven working days of our sending written confirmation and invoice, or such shorter time as we may specify. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and retain your deposit. We accept payment by
Cheques (payable to Panoramic Journeys Ltd) or by bank transfers.

Number of days before departure when we receive your cancellation Cancellation charge as percentage of your holiday price.
Between time of booking and 56 days before departure Loss of deposit
Between 56 days and 43 before departure 40 % of invoice
Between 43 and 14 days before departure 85% of invoice
Less than 14 days 100% of invoice


Insurance: It is your responsibility to ensure that you and all members of your party are in possession of appropriate insurance (covering medical treatment and repatriation, emergency rescue, cancellation and or curtailment of the holiday and legal expenses).

Passports and Visas: We can offer assistance and advice in obtaining visas to enter Mongolia and China, but we cannot be responsible if you or members of your party are not granted a visa or are refused entry into the country. You must have a full passport valid for at least six months after the date of your return with at least two blank pages. We will not accept responsibility or refund money in cases where you are unable to travel because of an invalid or mislaid visa or passport.

Your financial protection: Travel Organiser Failure Cover: In compliance with the UK Package Travel, Package Holidays and Package Tours Regulations 1992 an insurance policy has been arranged with Travel & General Insurance Plc to protect the monies paid in respect of the travel arrangements offered and to cater, where necessary (and subject to the terms of the insurance policy), for a refund of such monies and/or your repatriation to the UK in the unlikely event of our financial failure. Our TOFC policy no is: C0001370/AD015472/TOFC.

Accommodation: Our prices are advertised on the basis of twin room hotel accommodation. In some instances rooms with double beds may be available although as these are ‘deluxe rooms’, a supplement would be charged. Please inform us if you would like us to arrange this for you. Our prices are also based on two people sharing ger accommodation.

Health and Safety: You should familiarise yourself before departure with the precautions recommended by health authorities. No vaccinations are legally required to enter Mongolia. Full information about health precautions is available from MASTA (Medical Advisory Service for Travellers Abroad) call 0906 822 4100 or visit www.masta.org.

Riding: There are inherent risks involved with riding horses (camels, yaks etc). We recommend for your own safety that you bring your own riding hat. We will require you to sign a separate form accepting personal liability for riding activities.

Fitness, Illness or disability: If you have any medical condition or disability which may affect your holiday, you must advise us in writing at the time of booking giving full details. Persons over sixty years of age may be asked to provide medical evidence of fitness to travel on certain itineraries. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking.

Force Majeure: We regret we cannot accept any liability, or pay any compensation, where the performance or prompt performance of our contractual obligations is prevented, or affected, by “force majeure”. In these booking conditions “force majeure” means any event which we or our agents overseas could not, even with all due care, foresee or avoid. Such circumstances may include war, threat of war, civil strife, industrial dispute, flight cancellations, terrorist activity, natural or nuclear disaster, fire, sickness, quarantine, adverse weather conditions and all similar events outside our control.

Liability: Panoramic Journeys Ltd. promises to ensure that all parts of the holiday agreed within the contract are provided at a high standard and in accordance with the contract. Please understand that there are certain hazards involved when travelling, which you must accept at your own risk. The company will not be liable for any illness, injury or death sustained whilst travelling with Panoramic Journeys, except due to our negligence, nor will it be liable for any uninsured losses of your property.

Price and Brochure Accuracy: Please note that the itineraries and prices of our tours are open to change. Whilst every effort is taken to ensure the accuracy of published materials, changes may be necessary. Mongolia is a developing country and is making great efforts to improve its facilities for its people and visitors. But despite this, even with detailed planning, a degree of patience and flexibility is required in order to deal with the unexpected. The itineraries that we put forward should be seen as statements of intent rather than as contractual obligations. We cannot be held responsible for the results of changes or delays. These booking conditions are also subject to change. You must therefore ensure that you check all details of your chosen holiday with us at the time of booking and ask for the most recent booking conditions.

If we cancel your holiday: Occasionally, we may have to cancel a booking. If we cancel, we will offer an alternative holiday or refund all monies paid by you, but we shall be under no further obligation.

If we change your holiday: Panoramic Journeys Ltd. reserves the right at any time to make changes to your holiday arrangements (including accommodation, transport or services.) Such changes are often minor, but if not, we will advise you as soon as possible.

Baggage: We cannot be responsible for loss of or damage to baggage, personal effects, money or documents, except in so far as such liability may arise under our duty as carriers.

Special Requests: At the time of booking, please let us know if you would prefer single accommodation or if you have any dietary or health requirements. We will let you know if there is a surcharge. We endeavour to meet all individual’s specific needs but we can only accept bookings on the understanding that there will be occasions when single accommodation is unavailable. Smoking is not permitted in the vehicles or in shared accommodation.

Restrictions on Participation: We reserve the right to remove from the tour any person unable or unwilling to conduct themselves in a manner compatible with the satisfactory operation of the holiday. In this event we will make no refund, nor be liable to pay any compensation, and any additional travel costs involved in returning home are your own responsibility.

Complaints and Feedback: It is of the utmost importance to us, that you have a very enjoyable holiday. We are very keen to receive feedback from our clients both during and after the journeys. If you have a complaint about any part of your holiday arrangements, please let us know at the first opportunity, so that immediate amendments can be put into place. All complaints received will be taken very seriously. Written notifications of complaints need to be received within 28 days of the end of the tour.